Shannon Hicks
About Shannon Hicks
Shannon Hicks is a Leave Specialist with a strong background in healthcare services and expertise in Medical Case Management and Workers' Compensation Claims. In addition to her role, she is an independent author and has held various positions in customer service and case management across several companies.
Work at The Standard
Shannon Hicks currently serves as a Leave Specialist at The Standard, a position she has held since 2021. Prior to this role, she worked as a Leave and Disability Examiner for one year from 2020 to 2021. Additionally, she briefly worked as a Call Center Representative in 2021 for five months. Her tenure at The Standard has allowed her to develop expertise in leave management and disability services.
Previous Employment Experience
Before joining The Standard, Shannon Hicks held various roles at Genworth. She worked as a Customer Service Representative from 2004 to 2008, followed by a position as a Long Term Care Customer Service Coordinator from 2008 to 2012. She then transitioned to a Long Term Care Case Manager New Business role, where she remained from 2012 to 2019. Additionally, she worked at Allianz as a B2C Sales and Claims representative for five months in 2019.
Education and Expertise
Shannon Hicks studied at Ultimate Medical Academy, where she achieved a degree in Medical Billing and Coding from 2015 to 2016. Her educational background complements her professional experience in healthcare services. She possesses expertise in Medical Case Management and Workers' Compensation Claims, which enhances her capabilities in her current role.
Background in Healthcare Services
Shannon Hicks has a strong background in healthcare services, evidenced by her extensive experience in various roles within the industry. Her work at Genworth and The Standard has equipped her with a comprehensive understanding of healthcare operations, customer service, and case management. This foundation supports her current responsibilities as a Leave Specialist.
Independent Author
In addition to her professional roles, Shannon Hicks is an independent author. This aspect of her career reflects her diverse interests and skills beyond her work in healthcare and leave management.