Shawn Smith
About Shawn Smith
Shawn Smith is an Information Analyst with extensive experience in contact center management and team leadership across various companies. He has worked in the United States and South Africa and holds a Bachelor of Arts degree from California State University, Fresno.
Current Role at The Standard
Shawn Smith has been employed as an Information Analyst at The Standard since 2018. In this role, he is responsible for analyzing data and providing insights that support decision-making processes within the organization. His position is based in Portland, Oregon, where he has contributed to various projects aimed at enhancing operational efficiency.
Previous Experience at Standard Bank Group
Prior to his current role, Shawn Smith worked at Standard Bank Group from 2011 to 2015. During his tenure, he held positions in Contact Center Management and Service Delivery Management. His responsibilities included overseeing customer service operations and ensuring the delivery of quality service in Johannesburg, Gauteng, South Africa.
Career Background in Customer Service Management
Shawn Smith has extensive experience in customer service management. He began his career at FedEx Office as a Manager from 1999 to 2000. He then transitioned to Stream Global Services, where he served as Team Manager and later as Quality Manager from 2000 to 2005. His roles involved managing teams and improving service quality in Eagan, Minnesota.
Educational Background
Shawn Smith studied at California State University, Fresno, where he earned a Bachelor of Arts degree. He also attended Portland Community College, focusing on Electronics for a brief period in 2006. His educational background supports his analytical skills and technical knowledge in his current role.
Experience at Wells Fargo
From 2006 to 2011, Shawn Smith worked at Wells Fargo in Contact Center Management. His role involved managing customer service operations in San Francisco, California. This experience further developed his skills in customer service and operational management.