Stephen K.
About Stephen K.
Stephen K. is the Director of Systems Support at The Standard, where he has worked since 2018. He has extensive experience in operations management, having previously held various roles at Farmers Insurance and Eltopia Communications.
Work at The Standard
Stephen K. has been serving as the Director of Systems Support at The Standard since 2018. In this role, he leads a technical team that provides back-end expertise to users and applications, particularly within the claims division across the United States. Prior to this position, he worked as the Manager of Producer Services at The Standard from 2016 to 2018. His responsibilities have included modernizing team operations and enhancing support processes.
Previous Experience at Farmers Insurance
Before joining The Standard, Stephen K. held multiple roles at Farmers Insurance from 2007 to 2016. He started as a Service Consultant and progressed to Service Operations Supervisor, where he managed operations for three years. He later became the Support Operations Manager - Reporting, focusing on improving operational efficiency. During his tenure, he successfully reduced front-facing user support work from 30% to 16% through effective capacity management.
Education and Expertise
Stephen K. earned a Bachelor of Science (B.S.) degree in Business Administration and Management from Warner Pacific College. His educational background supports his expertise in systems support and operational management. He has applied his knowledge to lead initiatives aimed at employee development and operational efficiency.
Leadership and Initiatives
Stephen K. has demonstrated leadership capabilities throughout his career. He was selected to lead new leader onboarding initiatives to enhance employee development. At The Standard, he created a tiger team in collaboration with senior leadership to improve problem-solving skills across the department. He has also modernized team approaches by promoting ownership and accountability among employees.
Background in Technical Support
Stephen K. began his career in technical support at Eltopia Communications, LLC, where he served as Support Manager and Sales & Service Representative from 2003 to 2007. His early experience laid the foundation for his later roles in support operations and management, allowing him to develop a strong understanding of technical support processes and team dynamics.