Susan Gollihugh
About Susan Gollihugh
Susan Gollihugh is a Learning & Development Specialist III and Change Manager at The Standard in Hillsboro, Oregon, where she has worked since 2018. She has extensive experience in instructional design and change management, having previously held various roles at Intel Corporation and earned multiple degrees in education and information systems.
Work at The Standard
Susan Gollihugh has been employed at The Standard as a Learning & Development Specialist III and Change Manager since 2018. In this role, she has focused on enhancing organizational learning and facilitating change management initiatives. She has spearheaded workshops and created a Community of Practice to integrate Change Management practices across the company. Her efforts include engaging with business partners to design a Change Management strategy that utilizes the Prosci® methodology, ensuring a smooth transition from the LeaveLink Absence Management platform to Salesforce ClaimVantage for 41 clients.
Previous Experience at Intel Corporation
Prior to her current role, Susan Gollihugh worked at Intel Corporation in various instructional design and change management positions. She served as an Instructional Designer for Sales & Marketing from 2011 to 2012 and as an Instructional Design - IT from 2010 to 2011. From 2012 to 2015, she held the position of Sr. Instructional Design & UX Lead for IT End User Training. Her last role at Intel was as Transition Change Manager and UX Lead from 2015 to 2018. Throughout her tenure, she focused on improving training delivery and user experience.
Education and Expertise
Susan Gollihugh holds a Master's of Science in Education, Leadership, and Policy from Portland State University, where she also studied Management of Training and Multimedia and Web-based Training. Additionally, she earned a Bachelor's of Science in Information Systems from the University of Phoenix and an Associate of Science in Business Administration from Portland Community College. She also obtained a Certificate in eLearning from the Portland State University - School of Business, enhancing her expertise in instructional design and training management.
Achievements in Change Management and Training
In her professional career, Susan Gollihugh has successfully converted over 20 outdated classroom training courses into blended interactive virtual formats, which has led to reduced inefficiencies and errors. She has defined metrics to evaluate project and change management success, including User Preparedness Surveys to assess employee readiness. Additionally, she crafted a talent development program aimed at retention and career path exploration, which involved designing a skills development heatmap for workforce needs analysis.
Implementation of Standardized Metrics Reporting
Susan Gollihugh has implemented standardized metrics reporting that includes learner experience surveys. This initiative has resulted in actionable data that supports continuous Lean improvement within the organization. Her focus on data-driven decision-making has enhanced the effectiveness of training programs and change management strategies, contributing to the overall success of the Learning & Development initiatives at The Standard.