Tracey Koehler
About Tracey Koehler
Tracey Koehler is an Information Analyst IV with over 13 years of experience in call recording data analysis and customer feedback analytics. She has held various roles in organizations such as Rockwell Electronic Commerce, The Standard, Fiserv, and CheckFree, and possesses multiple certifications in NICE systems.
Current Role at The Standard
Tracey Koehler serves as an Information Analyst IV at The Standard, a position she has held since 2016. In this role, she utilizes her extensive experience in call recording data analysis to contribute to project administration and management. Based in the Portland, Oregon area, Koehler focuses on enhancing customer service strategies through her expertise in Customer Centric Feedback Analytics.
Previous Experience at The Standard
Prior to her current role, Tracey Koehler worked at The Standard as an Information Analyst III from 2011 to 2016. During her five years in this position, she developed her skills in data analysis and project management, contributing to various initiatives aimed at improving operational efficiency and customer satisfaction.
Professional Background
Tracey Koehler has a diverse professional background, having worked in various roles across multiple organizations. She was a Production Planner/Scheduler at Rockwell Electronic Commerce from 1996 to 2000. Later, she served as a Business Analyst at Fiserv from 2006 to 2011 and as a Quality Data Analyst at CheckFree from 2006 to 2009. Her experience spans over 13 years in call recording data analysis.
Education and Certifications
Tracey Koehler has pursued various educational opportunities, including studies at Clinton Community College in Accounting and Gulf Coast Bible College in Education. She achieved certifications in Voice Analytics from Nexidia and NICE Systems, including NICE Engage Certified Administrator and NICE NPCA Certified. Additionally, she completed Six Sigma training, earning a Yellow Belt certification and being trained as a Green Belt and Black Belt.
Leadership and Contributions
Tracey Koehler chairs the NICE User Group (NUG) Voice of the Customer, where she focuses on enhancing customer feedback mechanisms. Her leadership in this group reflects her commitment to improving customer service strategies through data-driven insights. Koehler has a proven track record in managing projects, demonstrating strong organizational skills in both individual and team settings.