Bryan Cole
About Bryan Cole
Bryan Cole is a Technical Support Manager with extensive experience in IT support and management. He has held various roles in notable companies, including Asmodee Group and Ameriprise Financial Services, and has expertise in multiple operating systems and applications.
Work at The Tile Shop
Bryan Cole has been serving as the Technical Support Manager at The Tile Shop since 2022. In this role, he is responsible for overseeing technical support operations, ensuring efficient resolution of issues related to various operating systems and applications. His expertise includes managing Tier 3 support, which involves complex problem-solving for computer applications. His work contributes to the overall functionality and user experience within the organization.
Previous Experience in Technical Support
Prior to his current position, Bryan Cole held several roles in technical support. He worked at Merchant & Gould P.C. as a Desktop Support Engineer from 2021 to 2022, and at Asmodee Group as Team Lead Manager from 2020 to 2021. His experience also includes serving as Help Desk Lead at Ameriprise Financial Services, LLC from 2019 to 2020, and as Help Desk Team Lead at Maintech, Incorporated from 2017 to 2018. Additionally, he worked as an Information Technology Specialist at Fish & Richardson P.C. in 2017.
Education and Expertise
Bryan Cole studied at Metropolitan State University, where he focused on Computer and Information Sciences and Support Services from 2002 to 2005. His educational background provides a strong foundation for his technical support roles. He possesses expertise in managing Tier 3 support for various computer applications, including Windows PowerShell and Virtual Application support. He is also proficient in providing support for multiple operating systems, including OSX and Windows 7, 8, and 10.
Technical Skills and Systems Knowledge
Bryan Cole has extensive experience with various technical systems, including Office 365 and SAP. His role in technical support involves addressing issues related to these systems, ensuring users have the necessary assistance. His knowledge of multiple operating systems and applications enhances his ability to provide effective support and solutions to users.