Kyle Thurman
About Kyle Thurman
Kyle Thurman is an Assistant Manager at The Tile Shop in Denver, Colorado, with a background in customer satisfaction across various industries, including wine, spirits, and restaurants. He holds a Bachelor of Arts & Sciences in Communication from the University of Colorado Boulder and has over a decade of experience in management and service roles.
Current Role at The Tile Shop
Kyle Thurman serves as the Assistant Manager at The Tile Shop in Denver, Colorado. He has held this position since 2020, contributing to the store's operations and customer service initiatives. His responsibilities include overseeing daily activities, managing staff, and ensuring customer satisfaction. His experience in retail management supports the store's goals of providing quality service and products to customers.
Previous Experience in Customer Service
Prior to his current role, Kyle Thurman worked in various customer service positions. He was employed at CTG - Computer Task Group as a Help Desk Representative for one month in 2020. He also spent two years at Southern Glazer's Wine & Spirits as a Sales Consultant and Service Representative. His background includes ten years at The Melting Pot Restaurants, where he held multiple roles, including Restaurant and Bar Manager, Server, and Bartender.
Education and Academic Background
Kyle Thurman studied at the University of Colorado Boulder, where he earned a Bachelor of Arts & Sciences in Communication. His academic journey spanned five years from 2008 to 2013. This educational background has provided him with skills in effective communication, which he applies in his professional roles.
Experience in the Golf Industry
Kyle has extensive experience in the golf industry, having worked in various capacities. His roles included outside services, golf shop attendant, and Pool Cafe Supervisor at Columbine Country Club for nine months in 2017 to 2018. This diverse experience has equipped him with a strong understanding of customer service within the context of recreational and leisure activities.
Transition from Restaurant to Distribution Industry
Kyle Thurman transitioned from the restaurant industry to the distribution industry, utilizing his knowledge from the wine and spirits sector. This shift reflects his adaptability and ability to leverage his previous experiences to succeed in new environments. His diverse background enhances his effectiveness in managing customer relationships and operational processes.