T. Reid Burns
About T. Reid Burns
T. Reid Burns is a Manager of the Customer Success Team at The Wanderlust Group in Boston, Massachusetts, where he has worked since 2022. He has extensive experience in customer success, account management, and marketing, having held various roles at Dockwa and bioprocessH2O, LLC since 2018.
Work at The Wanderlust Group
T. Reid Burns has been employed at The Wanderlust Group since 2022, where he serves as the Manager of the Customer Success Team. In this role, he focuses on enhancing customer experiences and ensuring satisfaction with the company's services. Prior to this position, he worked as a Strategic Account Manager at the same organization from 2018 to 2022. His experience at The Wanderlust Group spans a total of four years.
Current Roles at Dockwa
T. Reid Burns has held multiple positions at Dockwa since 2018. He currently works as a Marina Account Manager, a role he has maintained for six years. His previous roles at Dockwa include Customer Support Specialist and Business Development Representative, showcasing his versatility and commitment to the company. His tenure at Dockwa has contributed significantly to his professional development in customer relations and account management.
Education and Expertise
T. Reid Burns earned a Bachelor of Science degree in Marketing with a concentration in Sales from Elon University, where he studied from 2013 to 2017. His educational background provides a solid foundation in marketing principles and sales strategies, which he applies in his current roles. Additionally, he attended St. George's School from 2009 to 2013, furthering his academic journey.
Previous Work Experience
Before his current roles, T. Reid Burns gained diverse work experience in various positions. He worked as a Part-time Shift Manager, Barista, and Bartender at The Oak House from 2016 to 2017. His early career included internships and roles at companies such as HGEN Capital Ltd, BioProcess Algae, and Newport Shipyard, where he developed skills in sales, marketing, and customer service.
Internships and Early Career
T. Reid Burns participated in several internships that laid the groundwork for his career. He served as a Sales and Marketing Intern at Dockwa from 2014 to 2016 and held positions at Back9Beverages/swingOIL and BioProcess Algae. These experiences provided him with practical knowledge in sales and engineering, contributing to his professional growth.