Cara Wallace
About Cara Wallace
Cara Wallace is a Customer Success Manager for Product Evaluation at Theatro, where she has worked since 2021. She holds a Bachelor of Science in Retail Management from Texas Tech University and has extensive experience in sales and customer relationship management across various organizations.
Work at Theatro
Cara Wallace has been serving as the Customer Success Manager for Product Evaluation at Theatro since 2021. In this role, she works in Richardson, Texas, and collaborates closely with Sales Executives and Project Managers. Her responsibilities include identifying standard operating procedures essential for customer success and defining project plans based on predefined success criteria. Cara focuses on demonstrating the value of Theatro's platform to clients, ensuring they successfully adopt the technology.
Education and Expertise
Cara Wallace earned a Bachelor of Science (B.S.) in Retail Management from Texas Tech University, where she studied from 2004 to 2008. Her educational background provides her with a solid foundation in retail principles, which she applies in her current role. Cara specializes in retail and app expertise, enhancing customer relationships both in-store and at headquarters. She emphasizes understanding customer needs and business processes to facilitate successful technology adoption.
Professional Background
Before joining Theatro, Cara Wallace held several positions in sales and account management. She worked as a Senior Sales Manager at Verona Villa from 2016 to 2020. Prior to that, she was an Account Manager at Community Impact Newspaper for three months in 2016 and served as Lead Account Executive there from 2015 to 2016. Cara also has extensive experience at Nordstrom, where she worked for six years as a Senior Sales Manager and two years as a Customer Experience Sales Manager.
Achievements in Customer Success
In her role at Theatro, Cara Wallace focuses on enhancing customer success through effective project management and customer relationship strategies. She collaborates with various teams to ensure that clients understand and utilize Theatro's technology effectively. Her work involves defining success criteria and project plans that align with customer needs, showcasing her commitment to driving customer satisfaction and success.