Joseph F. Brumbelow
About Joseph F. Brumbelow
Joseph F. Brumbelow serves as the Director of Customer Support at Theatro, bringing extensive experience in customer service and healthcare management. He has a strong background in team effectiveness and patient outreach programs, having worked in various roles across multiple industries.
Current Role at Theatro
Joseph F. Brumbelow serves as the Director of Customer Support at Theatro since 2018. In this role, he focuses on enhancing team effectiveness and ensuring efficient service delivery to both internal and external customers. His responsibilities include collaborating with client management teams to track progress and provide feedback to key stakeholders within healthcare organizations. Brumbelow's expertise in customer support is crucial to the company's operations in Richardson, Texas.
Previous Experience in Healthcare and Customer Service
Brumbelow has extensive experience in healthcare and customer service roles. He worked at HealthTexas Provider Network (HTPN) as the Manager of the Care Coordination Contact Center from 2011 to 2014. Prior to that, he held the position of Director of Operations at Home Buyers Warranty from 2004 to 2008. His earlier career included a role as National Dispatch Manager at Coach America from 2010 to 2011 and Customer Service Manager at Primesource FSE from 2000 to 2002.
Educational Background
Joseph F. Brumbelow studied at the University of Texas at Tyler, where he earned a Bachelor of Business Administration (B.B.A.) with a focus on Marketing and Marketing Management. He also attended the University of North Texas, where he studied Marketing and Business Administration. His educational background provides a strong foundation for his roles in customer support and management.
Expertise in Patient Outreach Programs
Brumbelow has developed automated patient outreach programs aimed at identifying and contacting patients with care gaps. This initiative enhances patient engagement within healthcare systems. He is responsible for designing and creating reports for these outreach programs, ensuring continuous monitoring and success after implementation. His skills in facility integration and service center start-up contribute to the effective launch of new service centers.