Christy Tofanelli, Ccsmp, Sms
About Christy Tofanelli, Ccsmp, Sms
Christy Tofanelli is the Team Lead of Customer Success at Theta Lake, where she has worked since 2022. With extensive experience in customer success and compliance roles, she has a strong background in digital marketing and sponsorship management.
Current Role at Theta Lake
Christy Tofanelli serves as the Team Lead of Customer Success at Theta Lake, a position she has held since 2022. In this role, she is responsible for overseeing customer success initiatives and ensuring client satisfaction. Her leadership contributes to the development of effective strategies that enhance customer engagement and retention.
Previous Experience at Theta Lake
Before her current role, Christy Tofanelli worked at Theta Lake as a Senior Customer Success Manager from 2021 to 2022. During this time, she focused on building strong relationships with clients and addressing their needs, which helped improve service delivery and customer satisfaction.
Career Background at State Farm
Christy Tofanelli has extensive experience at State Farm, where she held various roles from 1994 to 2019. Her positions included Auto Consolidated Claims Processor, Flood Specialist I, Marketing Associate, Risk & Compliance Analyst/Social Media Compliance, and Learning and Development Specialist. This diverse background provided her with a comprehensive understanding of claims processing, marketing, and compliance within the insurance industry.
Education and Qualifications
Christy Tofanelli studied at Polk State College, where she earned an Associate degree. She later attended Saint Leo University, achieving a Bachelor’s degree in Criminal Justice from 2010 to 2012. Her educational background supports her expertise in compliance and risk management.
Expertise in Digital Marketing and Compliance
Christy Tofanelli has developed expertise in digital and social media marketing, particularly in the context of regulatory compliance. She has a proven track record in negotiating and executing sponsorships, managing multi-million dollar budgets, and creating training programs that align with FINRA regulations and compliance standards.