Christy Tofanelli, Sms
About Christy Tofanelli, Sms
Christy Tofanelli is a Senior Customer Success Manager at Theta Lake, where she has worked since 2021. She has extensive experience in customer success, compliance, and risk management, having held various roles at State Farm and Proofpoint over her career.
Work at Theta Lake
Christy Tofanelli has been serving as a Senior Customer Success Manager at Theta Lake since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring the successful implementation of compliance solutions. Her expertise includes configuring compliance tools for collaboration platforms such as Zoom, Microsoft Teams, and Cisco Webex. Tofanelli's work at Theta Lake is characterized by her commitment to supporting clients in navigating the complexities of compliance in digital communications.
Professional Background
Tofanelli has extensive experience in the insurance and technology sectors. She worked at State Farm for 18 years, holding various positions including Flood Specialist I, Marketing Associate, Risk & Compliance Analyst, and Learning and Development Specialist. After her tenure at State Farm, she spent a year as a Senior Digital Risk Account Manager at Proofpoint. Her diverse roles have equipped her with a comprehensive understanding of compliance and risk management.
Education and Expertise
Christy Tofanelli studied at Saint Leo University, where she earned a Bachelor's degree in Criminal Justice from 2010 to 2012. She also completed an Associate degree at Polk State College. Tofanelli has developed expertise in creating and implementing training programs focused on compliance and social media strategies. Her educational background supports her role in managing compliance solutions and advising clients in financial services.
Achievements in Compliance and Risk Management
Throughout her career, Tofanelli has successfully negotiated and executed sponsorships, demonstrating her ability to manage multi-million dollar budgets for departmental and advertising initiatives. She is recognized as a trusted adviser in financial services collaboration tools and social compliance. Her proven track record in these areas highlights her capability in overseeing complex compliance projects and initiatives.