Daniel Nelis
About Daniel Nelis
Daniel Nelis is a Technical Support Engineer with a background in software engineering and diagnostic radiography. He has over four years of experience in the tech industry, specializing in troubleshooting and customer service.
Current Role at Theta Lake
Daniel Nelis serves as a Technical Support Engineer at Theta Lake since 2022. In this role, he leverages his technical expertise to troubleshoot network issues and provide support for software installations. His responsibilities include assisting both technical and non-technical clients, ensuring high-level customer service. Daniel's position at Theta Lake reflects his commitment to addressing customer needs effectively.
Education and Qualifications
Daniel Nelis studied at Queen's University Belfast, where he earned a Bachelor of Engineering in Software Engineering with Placement from 2017 to 2021. Prior to that, he attended Ulster University, achieving a Bachelor of Science with Honours in Diagnostic Radiography & Imaging from 2014 to 2016. His educational background provides a solid foundation for his career in the tech industry.
Professional Experience
Daniel Nelis has over four years of experience in the tech industry. He began his career as a Customer Service Assistant at Foyle Golf Centre from 2014 to 2015, followed by a similar role at William Hill from 2016 to 2018. He transitioned to Proofpoint Digital Risk & Compliance, where he worked as a Social Media Analyst Intern from 2019 to 2021 and then as a Cyber Security Analyst from 2021 to 2022. This diverse experience has equipped him with a range of skills applicable to his current role.
Skills and Expertise
Daniel Nelis possesses expertise in troubleshooting network issues and advising on software installations. He is dedicated to expanding his skills and knowledge in the tech field, actively seeking new challenges. His commitment to providing high-level customer service is evident in his interactions with clients, both technical and non-technical.