Michael Kiu
About Michael Kiu
Michael Kiu is a Client & Trading Services Executive at ThinkMarkets in Melbourne, Australia, with over four years of experience in the financial services sector. He has a diverse background in customer service, retail operations, and furniture design, and is proficient in multiple languages.
Work at ThinkMarkets
Michael Kiu has been serving as a Client & Trading Services Executive at ThinkMarkets since 2020. Based in Melbourne, Victoria, Australia, he has accumulated four years of experience in this role. His responsibilities include managing client relationships and ensuring efficient trading services. His position requires a deep understanding of trading platforms and client needs, which he has developed through his extensive background in customer service and trading environments.
Education and Expertise
Michael Kiu earned a Bachelor of Computer Science from the University of Melbourne, completing his studies from 1997 to 2002. He also pursued further education at the Real Estate Institute of Victoria, where he completed the Agent Representative Course in 2016. His educational background supports his expertise in technology and client services, particularly in KYC systems such as Equifax, Trulioo, and Rifinity.
Background in Customer Service
Michael Kiu has a diverse background in customer service, having held various roles in different organizations. He worked as a Customer Service Manager at TradeConnect for nine months in 2020, overseeing customer interactions in a blockchain-based trading environment. Prior to that, he served as a Customer Service Representative at Huobi Australia and as Lead Customer Service Representative at XChange.ONE, gaining valuable experience in client relations and support.
Multilingual Skills
Michael Kiu possesses multilingual skills, being proficient in English, Mandarin, Cantonese, and Bahasa Melayu. This ability enhances his effectiveness in client interactions, allowing him to communicate with a diverse clientele and cater to their specific needs in various languages.
Experience in Retail Operations
In addition to his roles in customer service and trading, Michael Kiu has experience in retail operations and management. This background contributes to his understanding of client needs and operational efficiency, which are essential in his current role at ThinkMarkets.