Rachel Lye
About Rachel Lye
Rachel Lye is a Client Services professional at ThinkMarkets, where she has worked since 2018 in Kuala Lumpur, Malaysia. She has previous experience in technical and customer support roles at Convergys from 2014 to 2017.
Work at ThinkMarkets
Rachel Lye has been part of ThinkMarkets since 2018, serving in the Client Services department. She is based in Kuala Lumpur, Malaysia. Over her six years with the company, she has contributed to enhancing client relationships and ensuring customer satisfaction. Her role involves addressing client inquiries and providing support to improve overall client experience.
Education and Expertise
Rachel Lye studied at Kolej Methodist Kuala Lumpur (MCKL) from 2012 to 2014, completing a two-year program. This educational background has equipped her with foundational skills relevant to her career in client services and technical support.
Background
Before joining ThinkMarkets, Rachel Lye worked at Convergys in Kuala Lumpur. She held two positions there: as a Customer Service Representative from 2014 to 2016 and as a Technical Support agent from 2015 to 2017. Her experience at Convergys provided her with valuable skills in customer interaction and technical problem-solving.
Professional Experience
Rachel Lye has accumulated a diverse range of professional experiences in customer service and technical support roles. At Convergys, she spent two years as a Customer Service Representative, followed by another two years in Technical Support. This experience laid the groundwork for her current role at ThinkMarkets, where she applies her knowledge to assist clients effectively.