Farah Diab
About Farah Diab
Farah Diab is a Customer Experience Lead at Thndr, where she has worked since 2020. She has a background in human resources, having held various positions at JLL, and co-founded Roshd Coaching in Cairo.
Current Role at Thndr
Farah Diab serves as the Customer Experience Lead at Thndr, a position she has held since 2020. In this role, she focuses on enhancing customer interactions and ensuring a positive experience for users. Her responsibilities include developing strategies to improve customer satisfaction and addressing user feedback effectively.
Previous Experience at JLL
Farah Diab worked at JLL in various capacities, including HR Officer from 2016 to 2017 and HR Business Partner for a brief period in 2017, both in the United Arab Emirates. Additionally, she served as an Assistant Analyst in Human Resources from 2014 to 2015 in Dubai. Her roles involved supporting HR functions and contributing to employee engagement initiatives.
Co-Founder Role at Roshd Coaching
Farah Diab co-founded Roshd Coaching, where she worked as a Coach and Facilitator from 2018 to 2020. In this capacity, she focused on personal development and coaching, helping clients achieve their goals through structured programs and workshops.
Educational Background
Farah Diab earned her Bachelor of Arts (B.A.) in Psychology from The American University in Cairo, completing her studies from 2010 to 2014. She also participated in a Study Abroad Summer Session at the University of California, Los Angeles in 2012. Earlier, she attended Oxford Study Courses at both Oxford University and Cambridge University for pre-IB and Mid-IB summer sessions, respectively, and completed her International Baccalaureate at Modern English School Cairo from 1999 to 2010.