Youssef Hagag
About Youssef Hagag
Youssef Hagag is a Cx Specialist with a background in finance and customer service. He has worked at Arab African International Bank and currently holds a position at Thndr since 2021.
Work at Thndr
Youssef Hagag has been employed at Thndr | ثاندر as a Customer Experience (Cx) Specialist since 2021. In this role, he focuses on enhancing customer interactions and improving overall satisfaction. His responsibilities include addressing customer inquiries, resolving issues, and implementing feedback mechanisms to optimize service delivery. His tenure at Thndr has contributed to the company's commitment to providing a seamless customer experience.
Previous Experience at Arab African International Bank
Prior to his current position, Youssef Hagag worked at Arab African International Bank. He held two roles during his time there: as a Customer Service Agent from 2018 to 2019 and in Operations from 2017 to 2019. In these positions, he gained valuable experience in customer relations and operational processes, which have informed his approach to customer experience in his current role.
Education and Expertise
Youssef Hagag holds a Bachelor of Business Administration (BBA) in Finance from Georgia State University - J. Mack Robinson College of Business, where he studied from 2017 to 2021. Additionally, he earned a Bachelor's degree in Finance and Investment from Cairo University. His educational background provides a solid foundation in financial principles and customer service strategies, enhancing his effectiveness in the field of customer experience.
Background
Youssef Hagag's professional journey began with a focus on finance and customer service. His early career at Arab African International Bank laid the groundwork for his expertise in customer relations. He transitioned to Thndr, where he applies his knowledge and skills to improve customer experiences. His academic achievements further support his professional endeavors in finance and customer service.