Faizan Khan
About Faizan Khan
Faizan Khan is the Vice President of Service Desk at Thoma Bravo, where he manages IT service desk operations. He holds a Master's degree in Information Technology from George Mason University and has over eight years of experience in various IT roles, including expertise in networking, security, and IT service management tools.
Work at Thoma Bravo
Currently, Faizan Khan serves as the Vice President of Service Desk at Thoma Bravo, a position he has held since 2019. In this role, he manages the IT service desk operations, ensuring efficient support for internal teams. His responsibilities include overseeing service desk processes and implementing improvements to enhance service delivery. Prior to this role, he worked as an IT Support Engineer for Thoma Bravo as a contractor from 2019 to 2021.
Education and Expertise
Faizan Khan earned a Master's degree in Information Technology from George Mason University, where he studied from 2012 to 2014. He also holds a Bachelor's of Science degree in Information Technology from Air University, completed between 2006 and 2010. His educational background is complemented by certifications in Network+ and Security+, which demonstrate his proficiency in networking and security fundamentals.
Background in IT Support
Faizan Khan has over eight years of experience in IT support and service management. He began his career as a Junior System Administrator at Interstate Moving from 2013 to 2015. He then transitioned to the Association for Talent Development, where he worked as an Associate System Administrator from 2015 to 2019. His experience includes managing IT projects and implementing process changes within service desk operations.
Technical Skills and Tools
Faizan Khan possesses expertise in various technologies, including VMWare, MS Azure, and Endpoint Management Tools. He demonstrates proficiency in IT service management tools such as Zendesk and ServiceNow. Additionally, he has skills in scripting and automation, particularly with PowerShell, which he utilizes to streamline processes and resolve technical issues.
Professional Experience
In addition to his current role at Thoma Bravo, Faizan Khan has held positions at several organizations. He worked as an IT Support Engineer at Ascend Technologies and managed internal IT troubleshooting and resolution at West Monroe Partners. His diverse experience across different IT roles has equipped him with a comprehensive understanding of technical support and service management.