Faizan Khan
About Faizan Khan
Faizan Khan serves as the Vice President of Service Desk at Thoma Bravo, where he enhances service delivery and manages IT operations. With over eight years of experience in various IT roles, he has a strong background in problem-solving and training program implementation.
Work at Thoma Bravo
Currently serving as the Vice President of Service Desk at Thoma Bravo, Faizan Khan has been in this role since 2021. He manages the IT service desk, focusing on optimizing service level agreements (SLAs) and enhancing overall performance. Khan has implemented a comprehensive training program for new IT members, which has improved onboarding efficiency. He collaborates with the Operations team on various IT projects, contributing to the integration of new technologies and ensuring consistency in service delivery through well-maintained documentation.
Previous Experience in IT Support
Before his current role, Faizan Khan worked as an IT Support Engineer at Ascend Technologies and as a Junior System Administrator at Interstate Moving | Relocation | Logistics from 2013 to 2015. He also served as an Associate System Administrator for the Association for Talent Development from 2015 to 2019. His experience includes resolving complex IT issues, where he acted as the primary escalation point, showcasing his advanced problem-solving skills.
Education and Expertise
Faizan Khan holds a Master's degree in Information Technology from George Mason University, which he completed from 2012 to 2014. He also earned a Bachelor's of Science degree in Information Technology from Air University, where he studied from 2006 to 2010. His educational background supports his extensive experience in IT, which spans over eight years in various technical roles.
Career Development and Skills
Throughout his career, Faizan Khan has developed and maintained documentation for IT processes and procedures to ensure quality and consistency in service delivery. He has demonstrated expertise in managing internal IT troubleshooting and resolution, particularly during his tenure at West Monroe Partners. His skills encompass a wide range of IT areas, reflecting his commitment to professional growth and effective service management.