Abdelkader Benali
About Abdelkader Benali
Abdelkader Benali is a technical support representative at Thomson Reuters, specializing in training development and remote software support. He has over 12 years of experience in telecommunications and IT, with expertise in managing Windows and Linux server environments, as well as Cisco network configurations.
Work at Thomson Reuters
Abdelkader Benali has been employed at Thomson Reuters as a Représentant au soutien technique since 2019. In this role, he focuses on providing technical support to clients, enhancing their understanding of products through the development of training methods, training documents, and multimedia visual aids. His responsibilities also include offering remote software support using tools such as Webex Support and TeamViewer.
Education and Expertise
Abdelkader Benali studied at l’Université des Sciences et de la Technologie Houari Boumediene (USTHB) from 1994 to 2005, achieving an Ingénieur d'état in Eléctronique option Télécommunication. He also attended l’Institut National Spécialisé dans la Formations Professionnelle (INSFP Mohamadia) from 2003 to 2005, where he earned a Technicien supérieur in Maintenance Informatique. Additionally, he completed an AEC in Réseautique et sécurité informatique at Collège Ahuntsic from 2020 to 2021.
Background in Telecommunications
Abdelkader Benali has over 12 years of experience in the telecommunications field. He worked at Djezzy in various capacities, including Supervision Engineer from 2005 to 2009, Supervision Senior Specialist from 2009 to 2015, and IT Operations CRM & Provisionning Senior Specialist from 2015 to 2018. His roles involved managing mobile networks and IT equipment, providing him with extensive industry knowledge.
Technical Skills and Capabilities
Abdelkader Benali possesses a range of technical skills. He is proficient in deploying and managing Windows Server environments, including Active Directory and DHCP. He has experience with Cisco network environments, including router and switch configuration, and is skilled in managing Linux environments, particularly in secure web server setup with Apache. He also has expertise in virtualization technologies, including ESX/ESXi and VMware vCenter.
Software Support and Development
In his current role, Abdelkader Benali tests beta versions of software prior to production release, documenting any detected anomalies in detailed reports. He advises clients on best practices for database management, emphasizing secure backup strategies. Additionally, he is skilled in scripting for task automation using PowerShell and Python, enhancing operational efficiency.