Ajish Baby
About Ajish Baby
Ajish Baby serves as the Global Process Owner for Problem and Intake Management at Thomson Reuters, where he focuses on process improvement and compliance within service providers. He has a background in IT service management and has held various roles in organizations such as Allianz Group, HCL Technologies, and Wipro BPO.
Current Role at Thomson Reuters
Ajish Baby serves as the Global Process Owner for Problem and Intake Management within the Service Integration and Management (SIAM) framework at Thomson Reuters. In this role, he has been instrumental since 2018 in leveraging operational data to identify opportunities for process improvement across service providers. He oversees process compliance and quality through audits and data analysis, ensuring alignment with ITIL process best practices. Additionally, he acts as the primary contact for all ServiceNow ITOM Discovery mapping work related to Problem and Intake Management.
Previous Experience at Allianz Group
Prior to his current position, Ajish Baby worked at Allianz Group as an Associate Service Manager focusing on ITSM Tool Architecture and Processes. His tenure lasted from 2016 to 2018 in Trivandrum, Kerala, India. In this role, he contributed to the development and implementation of IT service management processes, enhancing operational efficiency within the organization.
Background in IT Service Management
Ajish Baby has a solid background in IT service management, having held various roles that emphasize problem management and service delivery. He worked at HCL Technologies as a Problem Management Lead from 2014 to 2016 in Noida, where he managed problem resolution processes. Earlier in his career, he served as a Problem Manager at CSC from 2007 to 2011 and as a Trainer at Wipro BPO from 2003 to 2007, gaining extensive experience in IT service operations.
Educational Qualifications
Ajish Baby completed his education at Delhi University, where he studied Literature and earned an English Honors degree from 2003 to 2005. His academic background provides a foundation for effective communication and documentation in his professional roles. He also attended St. Joseph's Convent School for his early education.
Process Optimization Expertise
In his current role, Ajish Baby provides process optimization support to service provider teams. He specializes in process re-design and re-engineering, utilizing his expertise to enhance operational efficiency and effectiveness across various service management functions. His focus on maintaining process standard documentation and training ensures that policies and procedures are well-defined and adhered to within the organization.