Akiyo Newcombe
About Akiyo Newcombe
Akiyo Newcombe is a Customer Support Executive at Thomson Reuters in Sydney, Australia, with a background in English Language and Literature. With over two decades of experience in customer support and service roles across various industries, Akiyo has developed a diverse skill set in client relations and management.
Work at Thomson Reuters
Akiyo Newcombe has been employed at Thomson Reuters as a Customer Support Executive since 2017. In this role, Newcombe is responsible for providing support to customers, ensuring their inquiries and issues are addressed effectively. The position is based in Sydney, Australia, where Newcombe has contributed to the company's commitment to delivering high-quality customer service.
Education and Expertise
Akiyo Newcombe studied English Language and Literature at Teikyo University, where they earned an Associate's degree from 1994 to 1996. Additionally, Newcombe obtained a Hospitality Diploma from The Northern Sydney Institute - TAFE NSW, studying Hotel/Motel Administration/Management from 2001 to 2003. This educational background supports Newcombe's expertise in customer service and hospitality.
Previous Work Experience
Prior to joining Thomson Reuters, Akiyo Newcombe worked at Trading Technologies as a Customer Support Officer and Software Analyst from 2007 to 2016. This role involved global customer support, enhancing Newcombe's skills in software analysis and customer relations. Newcombe also held positions at Regus as a Senior Customer Service Representative from 2005 to 2007 and at All Nippon Airways in sales from 1996 to 1999.
Career in Hospitality
Akiyo Newcombe's career in hospitality includes a role as a Food and Beverage Attendant at Mirvac from 2003 to 2004. This experience contributed to Newcombe's understanding of customer service within the hospitality industry. Additionally, the Hospitality Diploma obtained from The Northern Sydney Institute further solidified Newcombe's foundation in this field.