Alessandra Rossi
About Alessandra Rossi
Alessandra Rossi is a Customer Trainer at Thomson Reuters, where she has worked since 2016. She has a background in sales and technical support, with previous roles at La Feltrinelli, The British Museum, and Quintessentially, and holds degrees in Language Interpretation and Translation from the University of Udine and the University of Wales, Bangor.
Current Role at Thomson Reuters
Alessandra Rossi has been serving as a Customer Trainer at Thomson Reuters since 2016. In this role, she is responsible for training customers on the company's products and services, ensuring they understand how to utilize them effectively. Her experience in technical support and customer service contributes to her ability to address client needs and enhance user experience.
Previous Experience at Thomson Reuters
Prior to her current position, Alessandra Rossi worked at Thomson Reuters in various capacities. She served as a Technical Support Executive from 2014 to 2016, where she provided assistance to clients in London. Before that, she held the role of Customer Support Executive for eight months in 2013, also in London. These positions helped her develop a strong foundation in customer service and technical support.
Educational Background
Alessandra Rossi holds a Bachelor's degree in Language Interpretation and Translation from the Università degli Studi di Udine, where she studied from 2007 to 2010. She furthered her education by obtaining a Master's degree in the same field from the University of Wales, Bangor, completing her studies in 2011. This educational background equips her with valuable communication skills relevant to her roles in customer training and support.
Work History in Retail and Customer Service
Before her tenure at Thomson Reuters, Alessandra Rossi gained experience in retail and customer service. She worked as a Sales Assistant at La Feltrinelli in Udine from 2009 to 2010 and at United Colors of Benetton from 2008 to 2009. Additionally, she served as a Sales Assistant at The British Museum in London for 11 months in 2012 and as a Corporate Member Assistant at Quintessentially from 2012 to 2013. These roles contributed to her customer service skills.