Alexandre Scotton
About Alexandre Scotton
Alexandre Scotton is an Operations Support Analyst at Thomson Reuters, specializing in telephony system management and client partnerships. He holds multiple degrees in Telecommunications Engineering and Economics and has extensive experience in the field since 2008.
Work at Thomson Reuters
Alexandre Scotton currently holds the position of Analista de Operações de Suporte at Thomson Reuters in Juiz de Fora, a role he has occupied since 2019. His responsibilities include managing the telephony system of the Contact Center and overseeing client partnerships with third parties. He assists clients in utilizing telephony management tools effectively. Prior to his current role, he worked as Técnico em Telefonia at Thomson Reuters from 2008 to 2011, where he gained foundational experience in telecommunications.
Education and Expertise
Alexandre Scotton has a diverse educational background. He studied Engenharia de Telecomunicações at Centro de Ensino Superior de Juiz de Fora, where he earned his Bachelor of Engineering (BEng) degree from 2006 to 2011. Additionally, he pursued a specialization in Engenharia de Segurança do Trabalho at Universidade Federal de Juiz de Fora from 2014 to 2015. Currently, he is studying Economia at Universidade Federal de Juiz de Fora, working towards a Bacharelado em Ciências Econômicas, expected to complete in 2024.
Background
Alexandre Scotton has a strong foundation in telecommunications and engineering, complemented by his ongoing studies in economics. His career at Thomson Reuters spans over a decade, during which he has developed expertise in telephony management and client support. His educational pursuits reflect a commitment to enhancing his professional skills and knowledge in both technical and economic fields.
Achievements
In his role at Thomson Reuters, Alexandre Scotton has utilized Business Intelligence tools to improve support procedures and enhance the quality management of decision-making indicators. His efforts in managing the telephony system and client partnerships have contributed to the operational efficiency of the Contact Center.