Alexey Volkov
About Alexey Volkov
Alexey Volkov is a Senior Executive Support Analyst at Thomson Reuters, where he has worked since 2019. With a background in Electrical, Electronics, and Communications Engineering, he has extensive experience in IT support, having previously worked at Dow Jones for 19 years.
Current Role at Thomson Reuters
Alexey Volkov serves as a Senior Executive Support Analyst at Thomson Reuters, a position he has held since 2019. He is part of the Special Technology Services Team, which focuses on delivering IT services to the C-level Executive Suite and Board of Directors. His responsibilities include supporting remote offices and locations, ensuring seamless IT operations through occasional travel. He is also involved in software troubleshooting and hardware analysis, addressing both documented and undocumented issues that affect multiple machines.
Previous Experience at Dow Jones
Before joining Thomson Reuters, Alexey Volkov worked at Dow Jones as a Senior Systems Support Specialist from 1999 to 2018. During his 19 years in this role, he was based in Toronto, Ontario. His work involved providing technical support and solutions to enhance operational efficiency within the organization. This extensive experience contributed to his expertise in IT support and systems management.
Background in Technology Support
Alexey Volkov's career in technology support began at CGI, where he worked as a LAN Support Analyst from 1998 to 1999 in Mississauga, Ontario. This role laid the foundation for his subsequent positions in IT support, allowing him to develop skills in network management and technical troubleshooting. His diverse experience in various organizations has equipped him with a comprehensive understanding of IT service delivery.
Education and Expertise
Alexey Volkov earned a Master's degree in Electrical, Electronics, and Communications Engineering from the National Aviation University. His studies spanned from 1987 to 1993, providing him with a solid technical foundation that supports his current role in IT services. This educational background enhances his ability to develop effective support solutions and recommend technical improvements within his organization.
Contributions to IT Service Delivery
In his current position, Alexey Volkov develops support solutions and processes aimed at enhancing the desktop production environment for executive customers and visitors. He actively researches and recommends technical solutions to improve productivity and meet business needs. Additionally, he provides input and recommendations for departmental processes and procedures, evaluating best practices to enhance service delivery across the organization.