Alison Hearn
About Alison Hearn
Alison Hearn is a Voice of Customer Analyst at Thomson Reuters, specializing in analytics to improve customer experience and product development. She holds a BBA from Eastern Michigan University and a Master's in Education, and has over 16 years of experience in various roles focused on customer experience.
Work at Thomson Reuters
Alison Hearn has been employed at Thomson Reuters for 16 years, contributing to various roles that focus on enhancing customer experience. Currently, she serves as a Voice of Customer Analyst, a position she has held since 2021. In this role, she specializes in analytics and conducts deep dives to improve customer experience and inform product development. Her extensive tenure at the company reflects her commitment to understanding customer needs and driving improvements.
Education and Expertise
Alison Hearn holds a Bachelor of Business Administration (BBA) in Computer and Information Systems Security/Information Assurance from Eastern Michigan University, where she studied from 1998 to 2002. She furthered her education by obtaining a Master’s of Education in Media and Technology from the same institution, completing her studies from 2009 to 2011. Her academic background supports her expertise in analytics and customer experience.
Background
Alison Hearn has a diverse background that combines education in business and technology with extensive experience in customer-focused roles. Her career at Thomson Reuters has allowed her to develop a deep understanding of customer needs and preferences, which she leverages to enhance product offerings. She is based in Ann Arbor, Michigan, United States.
Personal Interests
In her free time, Alison Hearn enjoys engaging in crafts and participating in sports. These activities reflect her interests outside of her professional responsibilities and contribute to her well-rounded personality.