Allan Joseph Piamonte
About Allan Joseph Piamonte
Allan Joseph Piamonte is a Group Manager and Frontline Support Manager at Thomson Reuters, specializing in Trading Data and Applications. He has extensive experience in technical support and management, having worked in various roles across multiple companies, including Dell and Teleperformance.
Current Role at Thomson Reuters
Allan Joseph Piamonte serves as the Group Manager and Frontline Support Manager for Trading Data and Applications at Thomson Reuters. He has held this position since 2017, contributing to the management and support of trading data applications in Toronto, Ontario, Canada. His role involves overseeing frontline support operations and ensuring the effective delivery of technical support services.
Previous Experience at Thomson Reuters
Piamonte has extensive experience at Thomson Reuters, where he worked in various roles. He was a Senior Manager in the Product Support Technical Team for seven months in 2017. Prior to that, he served as a Senior Customer Support Executive from 2011 to 2013 and as a Customer Support Executive from 2009 to 2011. His tenure at Thomson Reuters spans over eight years, during which he developed significant expertise in product support.
Work Experience at Dell
Allan Joseph Piamonte worked at Dell in multiple capacities. He began as a Resolution Expert in the XPS Support Helpdesk from 2007 to 2008 in Round Rock, Texas. He later transitioned to the role of Sales Support Analyst in the same department from 2008 to 2009. His experience at Dell provided him with a solid foundation in technical support and customer service.
Education and Academic Background
Piamonte completed his Bachelor of Science degree at Lyceum of the Philippines University, where he studied from 2001 to 2006. This educational background has equipped him with the knowledge and skills necessary for his roles in technical support and management.
Experience in Learning and Development
In 2009, Allan Joseph Piamonte worked as a Technical and Sales Trainer at Teleperformance in Paris, Île-de-France, France. His role involved training staff in technical and sales skills, contributing to the development of the Learning and Development Group during his three-month tenure.