Alonso Ortiz
About Alonso Ortiz
Alonso Ortiz is a Customer Success Executive at Thomson Reuters, with a diverse background in customer service and IT support across various companies in Mexico. He holds a Bachelor of Science in Management Information Systems from UTEL Universidad, completed in 2023.
Work at Thomson Reuters
Alonso Ortiz has been employed at Thomson Reuters as a Customer Success Executive since 2022. In this role, he focuses on ensuring customer satisfaction and enhancing the overall client experience. His responsibilities include managing client relationships and providing support to help clients maximize the value of Thomson Reuters' products and services.
Previous Employment Experience
Prior to his current position, Alonso Ortiz worked in various roles that contributed to his expertise in customer service and operations. He served as a Customer Service Representative at Speed Commerce from 2013 to 2014. He then worked at BLU Telecommunication as an Operations Department Specialist from 2019 to 2022. Additionally, he held the position of Collections Representative at AT&T from 2017 to 2019 and worked as an IT Support Specialist at Tata Consultancy Services and CompuCom.
Education and Expertise
Alonso Ortiz studied at UTEL Universidad, where he earned a Bachelor of Science in Management Information Systems. His studies took place from 2021 to 2023, providing him with a solid foundation in information technology and management principles. This educational background supports his roles in customer success and IT support.
Background in IT Support and Operations
Alonso Ortiz has a background in IT support and operations, having worked in various capacities that required technical skills and operational knowledge. He was an IT Support Specialist at Tata Consultancy Services and CompuCom, where he provided technical assistance and support. His experience as an Operations Department Specialist at BLU Telecommunication further enhanced his operational capabilities.