Alycia Hemingway
About Alycia Hemingway
Alycia Hemingway is a Strategic Customer Success Manager at Thomson Reuters, where she has worked since 2020. With a background in financial accounting and extensive experience in customer success roles, she specializes in implementation management and risk management resolution.
Current Role as Strategic Customer Success Manager
Alycia Hemingway currently serves as a Strategic Customer Success Manager at Thomson Reuters, a position she has held since 2020. In this role, she focuses on fostering strong client relationships and ensuring that customers achieve their desired outcomes with the company's products and services. Her responsibilities include overseeing implementation management and providing technical support, which are essential for client satisfaction and retention.
Experience at Thomson Reuters
Alycia Hemingway has extensive experience at Thomson Reuters, having worked there in various capacities for a total of 14 years. She initially served as an Income Tax Client Service Manager from 2006 to 2015, followed by her role as Direct Tax Customer Success Manager from 2015 to 2020. Her work involved managing client relationships and providing solutions tailored to their needs, all while working from home.
Educational Background at Bryant University
Alycia Hemingway studied at Bryant University from 1994 to 1998, where she earned a Bachelor of Science degree in Financial Accounting. This educational foundation has equipped her with the financial acumen necessary for her roles in customer success and client management.
Previous Experience at Andrews Federal Credit Union
Before her tenure at Thomson Reuters, Alycia Hemingway worked as a Member Service Representative/Teller at Andrews Federal Credit Union from 2000 to 2001 in Schweinfurt, Germany. This role provided her with foundational customer service skills and experience in the financial sector.
Specialization in Customer Success and Risk Management
Alycia Hemingway specializes in implementation management, ensuring smooth transitions and integrations for clients. She possesses expertise in risk management resolution and solution selling, which are critical components of her role as a Strategic Customer Success Manager. Her skills in software training and technical support further enhance her ability to manage client relationships effectively.