Ameenuddin Mohd
About Ameenuddin Mohd
Ameenuddin Mohd is a Customer Experience Lead at Thomson Reuters, specializing in Tax and Corporates. He has extensive experience in customer operations and quality assurance, having worked in various roles at Thomson Reuters and Franklin Templeton Investments over the past 16 years.
Current Role at Thomson Reuters
Ameenuddin Mohd serves as the Customer Experience Lead for Tax & Corporates at Thomson Reuters. He has held this position since 2019, contributing to the enhancement of customer support processes. His responsibilities include streamlining the onboarding process for new customers, which encompasses product training and customer handover meetings. He focuses on improving customer interactions and ensuring a smooth transition for clients.
Previous Experience at Thomson Reuters
Ameenuddin Mohd previously worked at Thomson Reuters in various roles. He was a Senior Process Associate in Order Transaction Processing and Customer Operations from 2010 to 2014. After that, he served as a Senior Quality Specialist in Global Quality Assurance from 2014 to 2018. During his tenure, he spearheaded the ISO27001 External Audit for the Tax & Corporates teams and successfully transitioned processes during an on-site visit to the New York office.
Experience at Franklin Templeton Investments
Before joining Thomson Reuters, Ameenuddin Mohd worked at Franklin Templeton Investments as a Fund Accounting Analyst L2, focusing on NAV Analysis and Transfer Agency from 2007 to 2010. His role involved detailed financial analysis and support within the investment management sector, contributing to the overall efficiency of fund operations.
Education and Qualifications
Ameenuddin Mohd holds a Bachelor of Commerce (B.Com) in Accounts and Finance from Don Bosco Degree College. He further pursued a Master of Business Administration (M.B.A.) in Finance from Madurai Kamaraj University, completing his studies from 2012 to 2014. His educational background provides a strong foundation for his roles in customer experience and financial analysis.
Achievements in Customer Support
In his current role, Ameenuddin Mohd has built and utilized customer support reports aimed at reducing duplicate support tickets and increasing operational efficiency. He has also provided valuable feedback to software development and marketing teams regarding product usability and enhancement requests, based on insights gathered from customer experiences.