Amy Griffin
About Amy Griffin
Amy Griffin is a Senior Project Manager specializing in Content Strategy and Design at Thomson Reuters, where she has contributed to the development of a Help & Support Center and the company's bot, Triva. She holds a Bachelor's degree in Accounting Information Systems from Eastern Michigan University and a Master's degree in UX Design from Kent State University.
Work at Thomson Reuters
Amy Griffin has held multiple roles at Thomson Reuters, contributing significantly to various projects. She worked as a Product Leader from 2000 to 2016, where she focused on enhancing product offerings in Ann Arbor, MI. After a brief period as Lead of Content from 2016 to 2021, she transitioned to her current positions as Senior Conversation Designer and Senior Project Manager in Content Strategy & Design, starting in 2020 and 2021, respectively. In these roles, she emphasizes improving digital user experiences and fostering cross-functional relationships within the organization.
Education and Expertise
Amy Griffin holds a Bachelor's degree in Accounting Information Systems from Eastern Michigan University. She furthered her education by obtaining a Master’s degree in UX Design from Kent State University, where she studied from 2020 to 2023. Her academic background equips her with a strong foundation in both technical and design aspects, enabling her to contribute effectively to content strategy and user experience initiatives.
Background
Amy Griffin has a diverse professional background that spans over two decades in the tech industry. She began her career at Thomson Reuters, where she developed her expertise in product management and content strategy. Her experience includes a focus on user experience design and enhancing digital interactions, which has been a consistent theme throughout her career. She has worked to create user-centric solutions that improve overall satisfaction and engagement.
Achievements
Amy Griffin has been instrumental in creating an enterprise-wide Help & Support Center aimed at enhancing user experience. She played a key role in developing the tone of voice and personality for the company's conversational bot, Triva. Her efforts in these projects demonstrate her commitment to improving digital user experiences and her ability to lead initiatives that align with organizational goals.