Andre Mc Queen
About Andre Mc Queen
Andre McQueen serves as the Technical Support Team Lead at Thomson Reuters, where he has been instrumental in promoting a high-performance culture and enhancing team effectiveness. With over 16 years of experience at Thomson Reuters and a background in Business Information Systems, he focuses on professional development and customer experience.
Work at Thomson Reuters
Andre Mc Queen has held multiple roles at Thomson Reuters since 2000. He began his tenure as a Tax & Accounting Senior Product Support, where he worked for 11 years until 2011. Following this, he served as a Senior Technical Consultant from 2011 to 2016 in Ann Arbor, Michigan, for a duration of 5 years. Since 2016, he has been the Technical Support Team Lead, a position he has maintained for 8 years. In this role, he manages a team of up to 35 direct reports and focuses on enhancing team performance and professional development.
Education and Expertise
Andre Mc Queen studied at Eastern Michigan University, where he earned a Bachelor of Business Administration (B.B.A.) in Business Information Systems from 1996 to 2002. His educational background provides a foundation for his expertise in technical support and team management within the technology sector.
Background
Before joining Thomson Reuters, Andre worked as a Computer Lab Attendant at Eastern Michigan University from 1999 to 2000. This early experience contributed to his technical skills and understanding of customer service in a technology-driven environment.
Achievements
In his current role as Technical Support Team Lead, Andre has played a key role in fostering a high-performance culture within his team. He has implemented strategies to maximize the efficiency of administrative tasks and has increased awareness among team members regarding the impact of their activities on customer experience. Additionally, he represents Thomson Reuters at career fairs, contributing to recruitment and hiring processes.