Andrew Esemezie
About Andrew Esemezie
Andrew Esemezie serves as the Customer Experience Director at Thomson Reuters in Toronto, Ontario, Canada, a position he has held since 2021. He has over 12 years of global experience in customer experience strategies, having previously worked in various leadership roles at MTN from 2007 to 2017.
Current Role at Thomson Reuters
Andrew Esemezie serves as the Customer Experience Director at Thomson Reuters, a position he has held since 2021. Based in Toronto, Ontario, Canada, he is responsible for overseeing customer experience initiatives and strategies within the organization. His role involves enhancing client interactions and ensuring that customer feedback is integrated into business processes.
Previous Experience at MTN
Andrew Esemezie has extensive experience at MTN, where he held several key positions. He worked as the Director of Planning & Customer Management from 2008 to 2013, followed by a role as Director of Customer Experience from 2013 to 2017. Additionally, he served as Director of Customer Operations for a brief period in 2007 to 2008. His tenure at MTN spanned over six years, during which he contributed to various customer management strategies.
Education and Expertise
Andrew Esemezie is a Certified Customer Experience Professional with over 12 years of global experience in customer experience management. He specializes in designing and implementing enterprise culture and change programs aimed at enhancing client-centricity and employee engagement. His expertise includes developing strategies that focus on customer retention and profit enhancement.
Management Style and Approach
Andrew Esemezie emphasizes transparency, mentorship, and empowerment in his management style. He is skilled in establishing and leading cross-functional teams and managing vendors across geographically dispersed locations. His approach fosters collaboration and enhances the overall effectiveness of customer experience initiatives.