Andrew Pearce
About Andrew Pearce
Andrew Pearce serves as the Head of Customer Experience and Digital Transformation at Thomson Reuters, where he focuses on enhancing customer satisfaction and operational efficiency. He has held various leadership roles across notable financial institutions and has an extensive educational background in management and finance.
Current Role at Thomson Reuters
Andrew Pearce serves as the Head of Customer Experience and Digital Transformation at Thomson Reuters since 2023. In this role, he is responsible for enhancing customer experience and driving digital transformation initiatives. He focuses on improving performance in enterprise contact centers and customer-to-cash functions, contributing to overall operational efficiency.
Professional Background
Andrew Pearce has held various leadership roles in prominent organizations. He worked at Thomson Reuters in multiple capacities, including Head of Digital and Change from 2020 to 2022, where he led efforts to generate increased digital revenue and enhance post-sales digital support capabilities. Prior to this, he served at HSBC as Global Head of Payments and Global Head of Operations Transformation. His experience also includes significant roles at National Australia Bank, where he held positions such as General Manager Collections and Fraud, and Executive General Manager Operations.
Education and Expertise
Andrew Pearce has a robust educational background. He earned an Executive MBA from Northwestern University's Kellogg School of Management. He also holds a Bachelor of Commerce in Accounting and Finance from UNSW. Additionally, he completed a Graduate Diploma in Applied Finance and Investment from FINSIA and participated in the Company Directors Course at the Australian Institute of Company Directors.
Leadership Experience at National Australia Bank
During his tenure at National Australia Bank, Andrew Pearce held several key positions. He served as General Manager Customer Contact Centres, General Manager Transformation, and Executive General Manager Customer Payments and Processing. His leadership contributed to operational improvements and enhanced customer service delivery across various functions within the bank.
Involvement in Industry Initiatives
Andrew Pearce was a Participant Advisory Council Member at Pay.UK from 2018 to 2020. In this role, he contributed to discussions and initiatives aimed at improving payment systems and services in the UK. His involvement in such industry initiatives reflects his commitment to advancing financial services and customer experience.