Anna Liza Fernandez
About Anna Liza Fernandez
Anna Liza Fernandez is a Customer Service Specialist at Thomson Reuters in Toronto, Ontario, Canada, where she has worked since 2010. She has over 14 years of experience in customer service roles, including positions at Convergys and Epldt Ventus, and holds a Bachelor of Arts in Communication from New Era University.
Work at Thomson Reuters
Anna Liza Fernandez has been employed at Thomson Reuters as a Customer Service Specialist since 2010. Over her 14 years in this role, she has developed a strong understanding of customer service protocols and best practices. Her responsibilities include addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. Based in Toronto, Ontario, Canada, she has contributed to the company's reputation for quality service.
Previous Experience in Customer Service
Before joining Thomson Reuters, Anna Liza Fernandez worked at Convergys as a Customer Service Support representative from 2008 to 2010. Her experience also includes roles at Epldt Ventus, where she served as an Inbound Coach from 2005 to 2008 and as a Customer Service Representative from 2003 to 2005. These positions provided her with a solid foundation in call center management and customer interaction.
Education and Expertise
Anna Liza Fernandez earned her Bachelor of Arts degree in Communication from New Era University in Quezon City, where she studied from 1994 to 1998. Her educational background supports her effective communication skills in customer service. Additionally, she holds a CEB Certification, which highlights her knowledge of customer service excellence and best practices.
Skills and Competencies
Anna Liza Fernandez possesses solid computer skills, with proficiency in Microsoft Excel, PowerPoint, and Word. She is also knowledgeable in CMS Avaya, ASPECT, and RTA. Her skills enable her to conduct audits, perform quality variance analysis, and maintain employee improvement reports. She is recognized for her ability to train and motivate new employees, contributing to team development.
Achievements in Customer Service
Anna Liza Fernandez has been recognized as a 'Total Quality Customer Service Professional' for her exceptional team collaboration and customer service skills. Her extensive experience in call center management demonstrates her proactive approach to challenges and effective performance in high-pressure environments.