Anna Milan
About Anna Milan
Anna Milan is a Relationship Manager at Thomson Reuters in London, England, where she has worked since 2021. She has a background in customer experience and campaign management, and holds both a BA and MA in Modern History from Durham University.
Work at Thomson Reuters
Anna Milan has been serving as a Relationship Manager at Thomson Reuters since 2021, based in London, England. In this role, she provides strategic support to approximately 30 clients in the Private Equity and Investment Banking sectors. Her responsibilities include training new starters within her client portfolio, enhancing their understanding of platform functionality. She also collaborates with experienced users to resolve issues and explain various features of the platform. Additionally, Anna manages client site modifications following meetings and review sessions, ensuring that client needs are met effectively.
Previous Experience in Customer Experience Management
Prior to her current role, Anna Milan worked at Thomson Reuters as Manager of Customer Experience from 2013 to 2019. During her six years in this position, she focused on improving client interactions and satisfaction. Before this, she held the position of Client Success Manager at DealCloud, an Intapp Company, for seven months in 2019. She also gained experience as a Campaign Manager at Alchemy Worx from 2010 to 2012, where she managed marketing campaigns. Additionally, she worked as a Researcher/Translator at Vitisphere for two months in 2009.
Education and Academic Background
Anna Milan studied at Durham University, where she earned a Master of Arts (MA) in Modern History from 2005 to 2006, following her Bachelor of Arts (BA) in the same field from 2002 to 2005. Her academic journey began at Woodhouse College, where she completed A-levels in Art, Biology, English Literature, and History from 1999 to 2001. This educational background has provided her with a strong foundation for her career in client management and customer experience.