Anthony Townsend
About Anthony Townsend
Anthony Townsend serves as the Senior Operations Controller at Thomson Reuters, where he has worked for 15 years. He also holds a position as Senior Business Analyst at Refinitiv, demonstrating expertise in Transactions FX products and technical support.
Current Role at Refinitiv
Anthony Townsend serves as a Senior Business Analyst at Refinitiv, an LSEG business, since 2018. He has worked in this role for six years in the Greater St. Louis Area. In this position, he supports the full scope of Transactions FX products, which includes both hardware and software components. His responsibilities demonstrate a comprehensive understanding of the product suite, contributing to the overall efficiency and effectiveness of the operations.
Experience at Thomson Reuters
Anthony Townsend has been employed at Thomson Reuters as a Senior Operations Controller since 2009, accumulating 15 years of experience in the Greater St. Louis Area. Prior to this role, he worked as a Technical Support Specialist from 2006 to 2009 for three years. In his current position, he provides 2nd line support for first-level support teams and deployed IBM Engineers, ensuring the efficient resolution of technical issues.
ITIL and Incident Management Expertise
In his role at Thomson Reuters, Anthony Townsend engages with incident resolver groups by adhering to ITIL specifications. He manages and resolves incidents effectively, ensuring that technical issues are addressed promptly and efficiently. This involvement highlights his expertise in incident management and his commitment to maintaining operational integrity.
Educational Background
Anthony Townsend studied at Saint Louis Community College. His educational background has provided him with foundational knowledge that supports his career in operations and technical support within the financial services sector.