Armando Villares Ferrer
About Armando Villares Ferrer
Armando Villares Ferrer serves as the Customer Support Director at Thomson Reuters in Campinas, Brazil, a position he has held since 2019. With over 20 years of experience in information technology and scientific research, he has held various leadership roles across multiple industries, including telecommunications and financial services.
Work at Thomson Reuters
Armando Villares Ferrer has served as the Customer Support Director at Thomson Reuters since 2019. He operates from the Campinas Area in Brazil, where he leads customer support initiatives. His role involves directing support and maintenance operations for various systems, including SAP and Oracle, ensuring that these systems generate positive impacts for businesses and clients.
Previous Experience
Prior to his current position, Armando held several key roles in the technology sector. He was the Director at Globalweb Corp for 10 months in 2018-2019. Before that, he served as Consulting Senior Director at Oracle Brasil from 2017 to 2018. His career at Indra spanned from 2008 to 2017, where he progressed from Operations Manager to Senior Operation Manager and finally to Director.
Education and Expertise
Armando Villares Ferrer has an extensive educational background in physics and management. He earned his Doctor of Philosophy (Ph.D.) in Physics from Universidade Estadual de Campinas between 1995 and 1999. He also holds a Master's degree from the International Centre for Theoretical Physics and a Bachelor's degree from Universidad de Oriente in Cuba. Additionally, he completed the Program for Management Development (PMD) at ISE Business School in 2016.
Technical Skills and Contributions
Armando has over 20 years of experience in information technology and scientific research across various sectors, including Telecommunications, Energy & Utilities, and Financial Services. He specializes in commercializing services and implementing Oracle solutions, focusing on ERP, EPM, e-Commerce, CRM, HCM, and BI processes. His contributions include actively driving digital transformation through new systems and applications.
Leadership and Operational Management
Armando combines a customer-focused leadership style with effective people management to create stable and productive operations in complex, multicultural environments. He emphasizes the importance of metrics and indicators in strategic planning, which aids in making informed decisions that lead to positive outcomes for the organizations he supports.