Ashley Picard
About Ashley Picard
Ashley Picard is an Account Manager at FindLaw Solutions, where she focuses on client retention and satisfaction. With a background in sales and account management at Thomson Reuters, she has developed strong relationships with clients and stakeholders since 2017.
Current Role at Thomson Reuters
Ashley Picard currently serves as the FindLaw Solutions Account Manager at Thomson Reuters, a position she has held since 2017. In this role, she focuses on account analytics and insights, recommending plans of action to enhance client satisfaction. She provides timely updates to clients and stakeholders, ensuring that their needs are met effectively. Her responsibilities include developing and maintaining ongoing client relationships, which are essential for achieving client and revenue retention goals.
Previous Experience at Thomson Reuters
Ashley Picard has a substantial history with Thomson Reuters, having worked in various capacities from 2007 to 2017. She began her career as a Sales and Account Management Support/Customer Service Representative for two years. Following this role, she served as a Print Retention Specialist for another two years. From 2011 to 2017, she worked as a National Product Specialist, where she acted as the primary internal point of contact for assigned accounts, fostering strong relationships with clients and internal partners.
Education Background
Ashley Picard studied at the University of Minnesota-Twin Cities. This educational background has contributed to her professional development and expertise in account management and client relations within the legal solutions sector.
Client Retention and Satisfaction Focus
In her current and previous roles, Ashley Picard has emphasized client retention and satisfaction. She proactively identifies problem areas, trends, and opportunities to enhance the client experience. Her approach involves establishing strong working relationships with clients, which is critical for maintaining high levels of satisfaction and loyalty.