Ashwini Arcot
About Ashwini Arcot
Ashwini Arcot is a Product Support Analyst at Thomson Reuters, where she has worked since 2010. She holds an MBA in Human Resources from Pondicherry University and specializes in team performance analysis and customer support.
Work at Thomson Reuters
Ashwini Arcot has been employed at Thomson Reuters since 2010, serving as a Product Support Analyst for 14 years in Toronto, Ontario, Canada. In this role, she handles customer support through various channels, including email, chat, and phone. She is responsible for processing orders, payments, and refunds based on customer requirements. Additionally, she escalates customer issues to the appropriate department to ensure timely resolution.
Education and Expertise
Ashwini Arcot studied at Pondicherry University, where she earned a Master of Business Administration with a focus on Human Resources from 2008 to 2010. This educational background has equipped her with the necessary skills to analyze team performance and assist in developing new policies and procedures within her organization.
Background
Ashwini Arcot has a solid background in customer support and team performance analysis. Her role at Thomson Reuters involves not only direct customer interaction but also contributing to team development through policy formulation and performance insights. She has been part of the organization for over a decade, indicating her commitment to her professional growth and the company's objectives.
Achievements
In her capacity as a Product Support Analyst, Ashwini Arcot analyzes team performance on a weekly basis to provide management with insights aimed at fostering growth and improving the team environment. Her contributions to policy development and performance analysis reflect her integral role within the team at Thomson Reuters.