Badr Amaaou
About Badr Amaaou
Badr Amaaou is a technical support agent and functional analyst at Thomson Reuters, where he has worked since 2015. He has a background in information technology and has held various roles in network administration and technical support across multiple organizations.
Work at Thomson Reuters
Badr Amaaou has been employed at Thomson Reuters since 2015, serving as an Agent de soutien technique et Analyste fonctionnel. In this role, he provides technical support to users for a comprehensive range of tax software. He is responsible for organizing and maintaining a log of recurring issues and their solutions, which aids other technical support agents in their work.
Previous Experience in Technical Support
Prior to his current position, Badr Amaaou gained valuable experience in technical support roles. He worked at Bell from 2013 to 2014 as a Soutien technique, where he provided technical assistance. Additionally, he held internships at Attijariwafa Bank, Uniforce informatique, and BMCE BANK, focusing on network and telecom administration, which contributed to his foundational skills in the field.
Education and Expertise
Badr Amaaou has a strong educational background in information technology and business administration. He studied at ISTA NTIC 2, where he earned a Technicien spécialisé en Systèmes et Réseaux Informatiques from 2007 to 2009. He then pursued a Master of Science in Administration de / administrateur réseaux et systèmes at Supinfo International University from 2010 to 2013. Further enhancing his qualifications, he obtained a Bachelor of Business Administration in Technologies de l'information from École des sciences de la gestion (ESG UQAM) from 2017 to 2020.
Contributions to Quality Control
In his current role at Thomson Reuters, Badr Amaaou actively participates in the quality control process of tax software. His involvement ensures that the software meets the necessary standards and functions effectively for users, contributing to overall user satisfaction and operational efficiency.
Technical Skills and Responsibilities
Badr Amaaou possesses a range of technical skills acquired through his education and professional experiences. He provides technical support via phone and email, addressing user inquiries related to tax software. His responsibilities include troubleshooting issues and ensuring that users receive timely and effective assistance.