Barb Ott
About Barb Ott
Barb Ott serves as a Senior Administrative Assistant in Customer Operations at Thomson Reuters, where she has worked since 2009. She specializes in case metrics reporting, database management, and training on Salesforce.com and customer-facing platforms.
Work at Thomson Reuters
Barb Ott has been employed at Thomson Reuters since 2009, holding the position of Senior Administrative Assistant in the Customer Operations department. Over her 15-year tenure, she has contributed to various operational efficiencies and enhancements within the organization. Her role involves creating and distributing case metrics reports three times a month, which aids in tracking performance and operational success.
Education and Expertise
Barb Ott studied at Indiana University–Purdue University Indianapolis, where she gained foundational knowledge that supports her current professional role. Her expertise includes providing training and support on Salesforce.com and other customer-facing platforms, which is essential for effective customer operations.
Background
In her role at Thomson Reuters, Barb Ott leads the Helpdesk team in implementing procedures that ensure a clean and up-to-date database. This responsibility is critical for maintaining the integrity of customer data and operational processes within the organization.
Responsibilities in Customer Operations
Barb Ott is responsible for setting up new users with the appropriate permissions in Salesforce.com, customer-facing platforms, and the phone system. This task is vital for ensuring that team members have the access they need to perform their duties effectively.
Knowledge Base Contributions
Barb Ott publishes Knowledge Base Articles aimed at empowering individuals to utilize self-help resources. This initiative supports users in finding solutions independently, thereby improving overall efficiency and customer satisfaction.