Bijan Keene
About Bijan Keene
Bijan Keene is a Technical Account Manager with extensive experience in the financial technology sector, currently working at Thomson Reuters in London. He has a strong background in Exchange Connectivity, Trading Systems, and Market Data, and has held various roles at Thomson Reuters and Refinitiv since the late 1990s.
Work at Thomson Reuters
Bijan Keene has held multiple roles at Thomson Reuters over the years. He began his tenure as a Senior Installation Engineer from 1997 to 2000, contributing for three years. He then transitioned to a Support and Qualification Consultant role from 2001 to 2004, where he worked for another three years. After a brief hiatus, he returned to Thomson Reuters in 2008 as a Technical Account Manager, a position he has maintained for 16 years. His extensive experience at Thomson Reuters has equipped him with deep knowledge of the company's systems and customer needs.
Current Role at Refinitiv
Since 2018, Bijan Keene has served as a Customer Success Manager at Refinitiv in London, England. In this role, he focuses on ensuring that clients achieve their desired outcomes while using Refinitiv's products and services. His expertise in Exchange Connectivity and Trading Systems plays a significant role in managing customer success within the financial technology sector. His ongoing commitment to client satisfaction has been a key aspect of his responsibilities.
Education and Expertise
Bijan Keene studied at Middlesex University, where he earned a Bachelor's degree in Business (BA Hons) from 1992 to 1996. He has furthered his education by studying Financial Markets and achieving the FISD - Financial Information Associate (FIA) certification since 2018. His educational background, combined with his expertise in ITIL and IT Service Management, enhances his ability to deliver effective service in the financial services industry.
Background in Market Data
Bijan Keene possesses a solid background in Market Data, which is essential for understanding the needs of clients in the financial services industry. His experience in this area supports his roles in customer success and technical account management, allowing him to effectively address client requirements and enhance service delivery. His knowledge of market data systems is a valuable asset in his current and past positions.