Bill Chase
About Bill Chase
Bill Chase serves as the Head of Customer Service & Support for the TR Change Program at Thomson Reuters, where he oversees a $200M channel focused on small business and personal finance solutions. With extensive experience in finance and operations, he has held various leadership roles in companies including Intuit and GE Appliances.
Current Role at Thomson Reuters
Bill Chase currently serves as the Head of Customer Service & Support for the TR Change Program at Thomson Reuters. He has held this position since 2021, operating within the Dallas-Fort Worth Metroplex. In this role, he is responsible for overseeing customer service initiatives and support systems, ensuring effective client engagement and satisfaction.
Previous Experience at Intuit
Prior to his current role, Bill Chase worked at Intuit in various capacities from 2002 to 2016. His positions included Vice President of Finance for the ProTax Group, where he served as CFO from 2012 to 2016, and Vice President of Operations & Customer Care for the Healthcare Group from 2010 to 2012. He also held roles as Director of Retail Sales and Marketing and Director of Sales Operations, contributing to multiple aspects of the company's operations.
Background in Sales and Management
Bill Chase has a diverse background in sales and management, having worked at Honeywell as a Sales Manager in the Consumer Products Division from 1993 to 1998. He also served as National Account Manager at GE Appliances from 1998 to 2000. His experience in these roles has equipped him with skills in client relations and strategic sales management.
Educational Qualifications
Bill Chase studied at Northern Arizona University, where he earned a Bachelor of Science (BS) degree in Accounting from 1988 to 1992. His education provided a strong foundation in financial principles, which he has applied throughout his career in various leadership roles.
Leadership in Operations and Client Services
Throughout his career, Bill Chase has demonstrated leadership in operations and client services. He directed enterprise order management with oversight of over 150 employees, supporting $2 billion in revenue and managing 50 million orders annually. He has also led the integration of mergers and managed professional client services for a $20 million SaaS-based healthcare business.