Bill Helbley
About Bill Helbley
Bill Helbley is a Client Services Analyst with a background in business analysis and client services. He has worked for notable companies such as Aflac, FactSet, and Thomson Reuters, and holds an MBA from Youngstown State University.
Work at Thomson Reuters
Bill Helbley has been employed at Thomson Reuters as a Client Services Analyst since 2022. In this role, he focuses on enhancing client interactions and ensuring that services meet client needs. His responsibilities include analyzing client requirements and providing tailored solutions to improve client satisfaction. His experience in client services positions him to effectively manage client relationships and contribute to the overall success of the organization.
Previous Experience at FactSet
Prior to his current role, Bill Helbley worked at FactSet as a Business Analyst from 2013 to 2022. During his nine years in this position, he operated out of Youngstown, Ohio, where he was responsible for analyzing business processes and providing insights to improve operational efficiency. His work involved developing complex use case reports and diagrams, which informed business solutions and enhanced decision-making within the organization.
Experience at Aflac
Bill Helbley began his career at Aflac, where he served as an Associate for 11 months from 2010 to 2011. In this role, he gained foundational experience in the insurance industry and developed skills that would later support his career in business analysis. His time at Aflac provided him with insights into client services and operational processes.
Education and Expertise
Bill Helbley holds a Master of Business Administration from Youngstown State University, which he completed from 2012 to 2014. He also earned a Bachelor of Arts in Business Administration from the University of Mount Union, where he studied from 2006 to 2010. His educational background equips him with a solid understanding of business principles and practices, which he applies in his professional roles.
Skills and Contributions
Bill Helbley has a proven track record of liaising between departments to enhance organizational efficiency. He excels in identifying and presenting major error patterns, which contributes to improved business processes. Additionally, he has developed policy guidelines for content collection teams, showcasing his ability to create structured approaches to workflow management. His superior communication and leadership skills enable him to build consensus across relevant parties.