Bipin Kalathil
About Bipin Kalathil
Bipin Kalathil is an Enterprise Service Delivery Manager at Thomson Reuters in Sydney, Australia, where he has worked since 2016. He has extensive experience in service delivery management and has previously held various roles within the company, contributing to significant improvements in service quality and compliance.
Current Role as Enterprise Service Delivery Manager
Bipin Kalathil currently serves as the Enterprise Service Delivery Manager at Thomson Reuters, a position he has held since 2016 in Sydney, New South Wales, Australia. In this role, he drives high performance in service delivery by collaborating with technology service partners and vendors. He manages a team of Service Integration and Management (SIAM) Service Managers for the Asia-Pacific (APAC) region, ensuring effective service delivery across multiple platforms.
Previous Experience at Thomson Reuters
Bipin Kalathil has extensive experience at Thomson Reuters, having worked in various roles since 2005. He served as a Content & System Specialist from 2005 to 2010, followed by a position as Content Account Manager for one year. From 2011 to 2016, he was the Service Quality Lead, where he focused on enhancing service quality and operational efficiency. His cumulative experience at Thomson Reuters spans over a decade.
Education and Professional Background
Bipin Kalathil completed his education at Apeejay School and further pursued studies in Finance and Information Technology. He achieved a Post Graduate Diploma in Business Management (PGDBM) from 1999 to 2001. This educational background has equipped him with the necessary skills to excel in his roles within the technology and service delivery sectors.
Achievements and Recognition
Bipin Kalathil received a Bangalore Site Award for his leadership in fostering collaboration between customers and technology vendors' infrastructure teams. He has also led initiatives that significantly improved Sarbanes-Oxley (SOX) compliance and reduced incidents for customers, demonstrating his commitment to operational excellence and service quality.
Involvement in Service Management
Bipin Kalathil actively participates in incident management, problem management, change management, and release management. His involvement in these areas ensures that service delivery processes are efficient and effective, contributing to the overall performance of the organization.