Brad Fisher
About Brad Fisher
Brad Fisher serves as the Senior Director of Customer Technical Support and Client Services at Thomson Reuters, where he has worked since 1988. He has extensive experience in managing call centers and teams focused on legal technology.
Work at Thomson Reuters
Brad Fisher has held multiple roles at Thomson Reuters since 1988, accumulating over 36 years of experience in Eagan, Minnesota. He currently serves as Senior Director of Customer Technical Support and Client Services, a position he has held since 2013. In this role, he is responsible for the strategic direction of teams that provide implementation, training, and technical support for complex legal products. Additionally, he has worked as Call Center Manager and Director of Reference Attorneys, demonstrating his extensive expertise in customer support and legal technology.
Education and Expertise
Brad Fisher earned a Bachelor of Arts degree in Political Science, Economics, and Law from Wright State University, where he studied from 1979 to 1983. He furthered his education at Hamline University School of Law, obtaining a Juris Doctor (JD) degree from 1984 to 1987. His educational background provides a strong foundation for his work in legal technology and customer support.
Background
Brad Fisher attended Shawnee High School in Springfield, Ohio, from 1975 to 1979. His early education set the stage for his later academic pursuits in political science, economics, law, and his extensive career in customer technical support and client services.
Achievements
In his role at Thomson Reuters, Brad Fisher has successfully maintained a call center turnover rate of less than 5% over the last two years. He has experience managing call centers in both Manila and the United States, showcasing his ability to lead diverse teams. His management approach includes providing thought leadership in legal technology, contributing to the advancement of customer support in the legal sector.