Brenda Manning Jensen
About Brenda Manning Jensen
Brenda Manning Jensen is a Team Manager in Legal Customer Service at Thomson Reuters, overseeing a team of over 20 representatives. She has extensive experience in customer service roles within the company and holds an Associate of Applied Science in Business Management from Rasmussen College.
Current Role at Thomson Reuters
Brenda Manning Jensen serves as the Team Manager for Legal Customer Service at Thomson Reuters. She has held this position since 2015 and is based in Eagan, MN. In her role, she manages a team of over 20 frontline customer service representatives dedicated to the Westlaw business. Her responsibilities include overseeing team operations, ensuring quality service delivery, and developing staff for advancement opportunities within the department.
Previous Experience at Thomson Reuters
Brenda Manning Jensen has extensive experience at Thomson Reuters, having worked in various roles since 1995. She began her career as Clerical Support in the Comparing Department and progressed to positions such as Senior Manuscript Editor in Analytical Law, Customer Service Representative, and Forecaster. Notably, she served as a Senior Customer Service Specialist from 2013 to 2015 and as a Customer Service Specialist for a brief period in 2013.
Education and Qualifications
Brenda Manning Jensen studied at Rasmussen College, where she focused on Business Management and earned an Associate of Applied Science degree from 1998 to 2000. She also attended WHS. Her educational background supports her management role and responsibilities in customer service within the legal sector.
Recruitment and Team Development
In her current position, Brenda Manning Jensen is responsible for recruiting and hiring within the Legal Customer Service department at Thomson Reuters. She emphasizes staff development, preparing team members for higher-level support roles. This focus on recruitment and development contributes to the overall effectiveness of the customer service team.
Career Timeline
Brenda Manning Jensen's career at Thomson Reuters spans several roles over multiple years. She began in 1995 and has held various positions, culminating in her current role as Team Manager. Her career trajectory reflects a commitment to customer service and team leadership within the organization.