Brian Blair
About Brian Blair
Brian Blair is a Team Manager at Thomson Reuters, where he has worked for 27 years, overseeing various teams and roles, including Customer Service Senior Team Lead. He has extensive experience in mentoring and coaching, contributing to performance improvements and service excellence initiatives.
Work at Thomson Reuters
Brian Blair has worked at Thomson Reuters since 1997, holding various positions over his 27-year tenure. He currently serves as a Team Manager, overseeing customer service operations. Prior to this role, he was a Customer Service Senior Team Lead from 2005, where he managed up to 27 employees. His career at Thomson Reuters includes roles such as Accounts Receivable Supervisor and Billing Account Manager. Blair has also contributed to the Service Excellence Steering Committee and acted as a Service Excellence Coordinator for the Customer Service Front Line.
Education and Expertise
Brian Blair studied at Cardinal Stritch University. His educational background supports his extensive experience in customer service management and team leadership. He has over 15 years of mentoring and coaching experience, focusing on team training and performance reviews. His expertise includes leading teams to exceed performance metrics and implementing effective service strategies.
Background
Brian Blair has been a key figure in customer service operations at Thomson Reuters, particularly in Eagan, MN. He has held multiple roles throughout his career, demonstrating versatility and leadership. His involvement in the Management Development Program and as a SAP Core member highlights his commitment to professional development and operational excellence.
Achievements
During his time at Thomson Reuters, Brian Blair led a Federal Government Team that consistently exceeded performance metrics. He created and managed a Self-Managed Team for FindLaw, achieving performance metrics beyond expectations. His participation in the Service Excellence Steering Committee and as a Service Excellence Idea Generator Delegate further underscores his contributions to enhancing service quality within the organization.