Brian Blair
About Brian Blair
Brian Blair is a Customer Service Team Manager with over 20 years of experience in managing teams and enhancing customer service. He currently leads the Heart Failure Customer Service team at Abbott and has held various roles at Thomson Reuters since 1991.
Work at Thomson Reuters
Brian Blair has been employed at Thomson Reuters since 2005, serving as a Customer Service Team Manager. In this role, he has managed a team of up to twenty-seven employees, focusing on coaching and mentoring to develop high-performing teams. Prior to this position, he held the role of Accounts Receivable Manager from 1996 to 2005 and worked as an Account Manager in Accounts Receivable from 1991 to 1996. His long tenure at Thomson Reuters highlights his commitment to customer service and team management.
Current Role at Abbott
Since 2021, Brian Blair has worked at Abbott as the Team Lead for Heart Failure in Customer Service. In this position, he continues to apply his extensive experience in customer service management. His role involves overseeing customer interactions and ensuring high standards of service delivery, contributing to Abbott's mission of improving patient outcomes.
Education and Expertise
Brian Blair studied at Cardinal Stritch University, where he achieved a degree in Business Administration and Management, General. His educational background provides a solid foundation for his extensive career in customer service and team management. With over 20 years of experience, he has developed expertise in enhancing customer service excellence and managing teams effectively.
Background
Brian Blair has a diverse background in customer service and accounts receivable management. He began his career at Thomson Reuters in 1991 and has since held various roles that have contributed to his comprehensive understanding of customer service operations. His experience spans over three decades, during which he has consistently worked to improve efficiencies and processes within his teams.
Achievements in Customer Service Management
Throughout his career, Brian Blair has consistently met and exceeded department metrics while improving efficiencies and processes. He has intervened to resolve escalated issues, fostering a work environment that encourages and motivates employees. His leadership style emphasizes coaching and mentoring, which has contributed to the development of high-performing teams in both Thomson Reuters and Abbott.